Welcome to Altis E-Bike (“Altis E-Bike”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, as well as the purchase of products from our online store.
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our website.
Altis E-Bike is an online retailer specializing in electric bikes, electric dirt bikes, accessories, and related products.
For any questions regarding these Terms & Conditions, please contact us:
Email: support@altisebikes.eu
Website: https://altisebikes.eu
Business Hours:
Monday–Friday: 9:00 AM–5:00 PM (CET)
Saturday: 9:00 AM–2:00 PM (CET)
Sunday: Closed
By using this website, you confirm that:
You are at least 18 years old or have permission from a parent or legal guardian.
You have the legal capacity to enter into binding contracts.
All information you provide is accurate and complete.
We make every effort to ensure that product descriptions, specifications, images, pricing, and availability are accurate.
However:
Product images are for illustrative purposes and may differ slightly from the actual product.
Specifications may change without prior notice due to manufacturer updates.
Product availability is subject to stock levels.
We reserve the right to discontinue products at any time.
All prices displayed on our website are shown in Euro (€) unless otherwise stated.
Prices include VAT where required by applicable law unless otherwise indicated.
We reserve the right to:
Correct pricing errors.
Update prices without prior notice.
Cancel orders placed using incorrect pricing caused by technical or human error.
If payment has already been received for a cancelled order, a full refund will be issued.
Submitting an order does not automatically create a binding contract.
Your order becomes accepted only after:
Payment has been successfully authorized, and
You receive confirmation that your order has been dispatched.
We reserve the right to refuse or cancel orders due to:
Pricing errors
Product unavailability
Suspected fraud
Incorrect customer information
Legal or regulatory requirements
We accept payment methods displayed during checkout.
Payment must be successfully completed before an order is processed.
To help prevent fraud, payment verification may be required before shipment.
Shipping times provided on our website are estimates only.
Delivery may be affected by:
Carrier delays
Customs procedures
Weather conditions
Public holidays
Events beyond our reasonable control
Risk of loss transfers to the customer upon delivery of the products.
Further details are available in our Shipping Policy.
If you are purchasing as a consumer within the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your goods without providing a reason, subject to applicable legal exceptions.
To exercise your right of withdrawal, you must notify us before the withdrawal period expires.
Returned products must be:
Complete
In their original condition
Returned with all accessories and packaging where reasonably possible
Additional information is available in our Refund & Returns Policy.
Returns and refunds are governed by our Refund & Returns Policy.
Refund eligibility, return conditions, and processing procedures are described in that policy.
Products sold by Altis E-Bike are covered by applicable legal guarantees under European consumer law.
Where applicable, additional manufacturer’s warranties may also apply.
Please refer to our Warranty Policy for complete details.
Customers are responsible for:
Using products safely.
Following assembly instructions.
Performing regular maintenance.
Wearing appropriate safety equipment.
Complying with local traffic and e-bike regulations.
Improper use may void applicable warranties.
All website content, including:
Logos
Trademarks
Product descriptions
Images
Graphics
Videos
Text
Website design
is owned by or licensed to Altis E-Bike and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
You agree not to:
Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload malicious software or code.
Interfere with website functionality.
Submit fraudulent orders or information.
Infringe the rights of others.
Violation of these Terms may result in suspension or termination of access to our website.
To the fullest extent permitted by applicable law, Altis E-Bike shall not be liable for:
Indirect or consequential losses
Loss of profits
Loss of business
Loss of data
Delays caused by third parties
Events beyond our reasonable control
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
Your personal information is processed in accordance with our Privacy Policy.
By using our website, you acknowledge that you have read our Privacy Policy.
Our website may contain links to external websites for your convenience.
We are not responsible for the content, security, or privacy practices of third-party websites.
Altis E-Bike shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:
Natural disasters
Pandemics
Government actions
Transportation disruptions
Supply chain interruptions
Internet outages
Labour disputes
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the European Union and the laws of the EU Member State in which Altis E-Bike is established.
Any disputes shall be subject to the jurisdiction of the competent courts of that Member State, without affecting any mandatory consumer rights under applicable law.
We reserve the right to update these Terms & Conditions at any time.
Changes will become effective upon publication on this page unless otherwise required by law.
Continued use of the website after changes are published constitutes acceptance of the updated Terms.
If you have any questions regarding these Terms & Conditions, please contact us:
Altis E-Bike
Email: support@altisebikes.eu
Website: https://altisebikes.eu
Business Hours:
Monday–Friday: 9:00 AM–5:00 PM (CET)
Saturday: 9:00 AM–2:00 PM (CET)
Sunday: Closed