Welcome to Altis E-Bike (“Altis E-Bike”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable data protection laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, create an account, place an order, or otherwise interact with us.
By using our website, you agree to the practices described in this Privacy Policy.
We may collect the following categories of personal information:
Full name
Billing and shipping address
Email address
Telephone number
Company name (if applicable)
Payment information (processed securely through third-party payment providers)
Account login details
Customer support inquiries
Product reviews and feedback
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Operating system
Pages visited
Date and time of access
Referral website
Website usage data
Cookie and tracking information
We process your personal data to:
Process and fulfill your orders
Deliver products and services
Manage your customer account
Process payments securely
Communicate regarding your orders
Respond to customer support requests
Improve our website and services
Prevent fraud and unauthorized activity
Comply with legal and regulatory obligations
Send marketing communications where you have given your consent
Under the GDPR, we process your personal data based on one or more of the following legal grounds:
Performance of a contract
Compliance with legal obligations
Your consent
Our legitimate business interests
Protection of vital interests where applicable
Our website uses cookies and similar technologies to:
Remember your preferences
Improve website functionality
Measure website performance
Analyze visitor behavior
Personalize your experience
Deliver marketing content where consent has been provided
You may manage your cookie preferences through our Cookie Consent Banner or your browser settings.
For more information, please see our Cookie Policy.
Payments are processed by trusted third-party payment providers.
Altis E-Bike does not store complete payment card information on its servers.
Payment providers process your payment information in accordance with their own privacy policies and applicable security standards.
We do not sell your personal information.
We may share your information with trusted third parties when necessary to:
Process payments
Deliver orders through shipping partners
Provide website hosting
Process customer communications
Analyze website performance
Prevent fraud
Comply with legal obligations
All service providers are required to protect your personal information.
Where personal information is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms where required.
We retain personal information only for as long as necessary to:
Fulfill contractual obligations
Comply with legal requirements
Resolve disputes
Enforce our agreements
Maintain business records
When personal data is no longer required, it will be securely deleted or anonymized.
Subject to applicable law, you have the right to:
Access your personal data
Correct inaccurate information
Request deletion (“Right to be Forgotten”)
Restrict processing
Object to processing
Withdraw consent at any time
Receive your personal data in a portable format
Lodge a complaint with your local Data Protection Authority
To exercise any of these rights, please contact us using the details below.
If you subscribe to our newsletter or marketing communications, we may send promotional emails about products, offers, and updates.
You may unsubscribe at any time by clicking the “Unsubscribe” link in any marketing email or by contacting us directly.
We implement appropriate technical and organizational measures to protect your personal data against:
Unauthorized access
Accidental loss
Disclosure
Alteration
Destruction
While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Our website and products are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.
If we become aware that personal information from a child has been collected without appropriate consent, we will promptly delete it.
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of those external websites.
We encourage users to review the privacy policies of any third-party websites they visit.
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or our services.
Any updates will be published on this page with a revised effective date.
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Altis E-Bike
Email: support@altisebikes.eu
Website: https://altisebikes.eu
Business Hours:
Monday–Friday: 9:00 AM–5:00 PM (CET)
Saturday: 9:00 AM–2:00 PM (CET)
Sunday: Closed
If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with your local supervisory authority responsible for data protection within your country of residence in the European Union.