At Altis E-Bike, we are committed to delivering your order safely, efficiently, and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Delivery times provided on our website are estimates only and may vary depending on your location, product availability, and the shipping carrier.
Altis E-Bike currently ships to most countries within the European Union (EU) and selected international destinations.
If your country is unavailable at checkout, please contact our customer support team to confirm whether shipping is available.
Orders are typically processed within 1–3 business days after payment has been successfully authorized.
Orders are processed:
Orders placed outside business hours will be processed on the next business day.
During peak shopping periods, product launches, or holidays, processing times may be longer than usual.
We work with trusted courier partners to deliver orders securely and efficiently.
Available shipping methods and estimated delivery times will be displayed during checkout based on your delivery address.
Estimated delivery times begin once your order has been dispatched.
Delivery estimates are provided for guidance only and are not guaranteed.
Shipping costs are calculated during checkout based on:
From time to time, Altis E-Bike may offer free shipping promotions, which will be clearly indicated on our website.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (where available).
Tracking information may take up to 24 hours to become active after shipment.
Deliveries are made to the shipping address provided during checkout.
Please ensure all delivery information is accurate before submitting your order.
Some deliveries, particularly high-value products such as electric bikes, may require a signature upon delivery.
Customers are responsible for providing complete and accurate shipping details.
If an incorrect or incomplete address results in:
the customer may be responsible for any additional shipping costs required to resend the order.
Please inspect your order immediately upon delivery.
If your package arrives damaged:
We will work with you to resolve the issue as quickly as possible.
If your shipment appears to be lost:
We will work with the carrier to investigate and determine an appropriate resolution.
For deliveries outside the European Union, your order may be subject to:
These charges are the responsibility of the customer unless otherwise stated during checkout.
Customs policies vary by country, and Altis E-Bike has no control over these charges.
If a shipment is refused without prior agreement:
may be deducted from any eligible refund in accordance with our Refund & Returns Policy.
Certain products, including lithium-ion batteries and other hazardous goods, may be subject to transport restrictions in some countries.
Altis E-Bike reserves the right to cancel or modify orders if shipping restrictions prevent lawful delivery.
If this occurs, affected customers will be contacted and offered an alternative solution or a full refund.
Ownership and responsibility for products transfer to the customer upon successful delivery to the shipping address provided during checkout, except where otherwise required by applicable law.
Although we strive to deliver every order promptly, delays may occur due to circumstances beyond our reasonable control, including:
Altis E-Bike is not liable for delays resulting from these events, but we will make every reasonable effort to keep you informed.
If you have any questions regarding shipping or delivery, please contact us:
Altis E-Bike
Email: support@altisebikes.eu
Website: https://altisebikes.eu
Business Hours:
Our customer support team is happy to assist you with any shipping or delivery questions.